Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 17 August 2026

Website: buyboxtools.com
Business: BUYBOX / BUYBOX Corporation
Trading Name: BUYBOX Tools
Country of Operation: India

At BUYBOX, we aim to process, dispatch and deliver orders safely and efficiently across India.

This Shipping & Delivery Policy explains the shipping process applicable primarily to orders placed directly through buyboxtools.com, including order processing, estimated delivery timelines, tracking, delivery attempts, transit damage, shipping charges, service transportation and related matters.

This policy should be read together with our:

· Terms of Service;

· Return, Refund & Replacement Policy;

· Cancellation Policy;

· Warranty & Service Support Policy;

· Privacy Policy;

· Payment / Partial COD Terms; and

· any product-specific conditions displayed on the applicable product page.

Nothing in this policy is intended to limit any consumer right that cannot lawfully be excluded or restricted under applicable Indian law.

1. SHIPPING COVERAGE

BUYBOX ships eligible products to serviceable locations across India through authorised courier, logistics and transport partners.

Shipping availability may depend on:

· delivery PIN code;

· product size;

· product weight;

· product category;

· courier serviceability;

· transportation restrictions;

· delivery network availability; and

· other operational considerations.

A product being available for purchase does not necessarily mean that every courier service is available for every PIN code or product size.

Where normal delivery is not available, BUYBOX may contact the customer regarding available alternatives.

2. ORDER PROCESSING

BUYBOX aims to process orders as quickly as reasonably possible after successful order confirmation.

Many orders may be processed and dispatched on the same working day depending on:

· time of order;

· payment confirmation;

· stock availability;

· product size;

· packing requirements;

· courier pickup availability; and

· delivery location.

Same-day dispatch is an operational target where possible and not a guaranteed dispatch commitment unless BUYBOX specifically confirms it for an individual order.

Orders received on Sundays, public holidays or after applicable courier cut-off times may be processed on the next working day.

Processing may take longer during:

· major sale events;

· festival periods;

· unusually high order volumes;

· courier disruptions;

· inventory verification; or

· circumstances outside normal operating conditions.

3. ESTIMATED DELIVERY TIME

The normal estimated delivery period for BUYBOX Website orders is:

3–7 Working Days

The actual delivery period may depend on:

· delivery PIN code;

· product size and weight;

· order-processing time;

· courier serviceability;

· destination;

· regional logistics conditions;

· public holidays;

· weather;

· operational restrictions; and

· other circumstances affecting transportation.

The 3–7 working-day period is an estimated delivery timeframe and not an absolute guarantee unless BUYBOX expressly confirms a specific delivery commitment for the order.

4. DELIVERY ESTIMATES DISPLAYED ON THE WEBSITE

Estimated delivery information may be displayed on:

· product pages;

· cart;

· checkout;

· order confirmation;

· tracking pages; or

· customer communications.

Such estimates are based on information reasonably available at the time.

Actual delivery may change because of circumstances occurring after the order is placed.

Where there is a material delay, customers may contact BUYBOX for assistance.

5. SAME-DAY DISPATCH

BUYBOX may dispatch many eligible orders on the same working day where:

· payment is confirmed;

· the product is available;

· packing is completed;

· the courier accepts pickup; and

· no verification issue exists.

However:

same-day dispatch does not mean same-day delivery.

The final delivery timeline continues to depend on courier movement and destination serviceability.

6. SHIPPING PARTNERS

BUYBOX may use third-party courier, logistics, freight and transport providers to fulfil orders.

The selected provider may vary according to:

· destination;

· PIN code;

· package size;

· package weight;

· product type;

· serviceability;

· COD availability;

· logistics cost;

· transit efficiency; and

· operational requirements.

BUYBOX may select or change the logistics provider where reasonably required to fulfil the order.

7. SHIPPING CHARGES

Applicable shipping charges will be displayed or communicated before the relevant transaction is completed wherever a charge applies.

BUYBOX may periodically provide:

· free-delivery promotions;

· free standard shipping;

· discounted shipping;

· location-specific shipping;

· product-specific shipping offers; or

· other shipping promotions.

The shipping amount shown at checkout or specifically confirmed by BUYBOX for the particular order will apply.

A promotional free-delivery offer relating to the original sale should not be interpreted to mean that all future transportation—including service transportation or customer-requested re-shipment—is automatically free.

8. PARTIAL COD AND DELIVERY PAYMENT

Where Partial Cash on Delivery is offered, the applicable BUYBOX Partial COD terms apply separately.

The current standard BUYBOX Partial COD arrangement requires:

· 10% of the product value to be paid in advance; and

· an additional ₹100 COD handling charge.

The remaining eligible amount is payable according to the delivery arrangement.

Partial COD availability may depend on:

· product;

· order value;

· delivery PIN code;

· courier availability;

· risk assessment; and

· operational circumstances.

Customers should review the applicable amount before completing the order.

9. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please ensure that the order contains:

· customer’s full name;

· correct building/house information;

· street or locality;

· city;

· state;

· correct PIN code;

· active mobile number; and

· any important delivery instruction.

Incorrect or incomplete information may result in delay, failed delivery or return of the shipment.

10. ADDRESS CHANGES

If an address correction is required, customers should contact BUYBOX as soon as possible.

Address changes can normally be considered only while the order remains under BUYBOX’s control and before the shipment has progressed beyond the point at which modification is possible.

Once a shipment has been dispatched, an address modification may depend on courier capability and cannot always be guaranteed.

Contact:

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com

and provide the BUYBOX order number.

11. ORDER CANCELLATION BEFORE DISPATCH

Customers wishing to cancel an order should contact BUYBOX as soon as possible, preferably within 3 hours of placing the order.

Because many orders are processed quickly, contacting us within this period gives BUYBOX the best opportunity to stop the shipment.

Cancellation can be completed only while the order:

· remains under BUYBOX’s control; and

· has not yet been dispatched.

BUYBOX will check the live order status and make every reasonable effort to assist.

Contacting within 3 hours does not create an unconditional cancellation guarantee.

Once dispatched, the applicable delivery and return process will apply.

12. SHIPPING CONFIRMATION

After dispatch, BUYBOX may send shipping information through one or more channels including:

· email;

· SMS;

· WhatsApp;

· Website account;

· order-status page; or

· courier tracking link.

The information may contain:

· courier name;

· tracking number;

· AWB number;

· dispatch status; and

· estimated delivery information.

13. ORDER TRACKING

Customers may track eligible shipments using the tracking information supplied after dispatch.

Courier tracking information is generated by the relevant logistics provider and may occasionally take time to update after pickup.

If tracking:

· does not update;

· appears delayed;

· shows an incorrect status;

· shows a delivery exception; or

· otherwise causes concern,

customers may contact BUYBOX for assistance.

14. DELIVERY COMMUNICATION

BUYBOX or the courier provider may contact the customer regarding:

· order confirmation;

· shipment status;

· delivery attempt;

· address clarification;

· COD payment;

· delivery OTP where applicable;

· delayed delivery;

· rescheduling; or

· other fulfilment matters.

Customers should ensure that the registered mobile number remains reachable during the delivery period.

15. DELIVERY OTP AND SECURITY

Where the courier requires an OTP or other delivery confirmation, customers should provide it only when appropriate for completing the actual delivery.

Customers should not disclose:

· payment OTP;

· banking OTP;

· UPI PIN;

· card PIN;

· internet banking password; or

· similar financial credentials

to a courier representative or person claiming to represent BUYBOX.

16. DELIVERY ATTEMPTS

Courier providers may make one or more delivery attempts depending on their operating procedures.

Delivery may fail where:

· the customer is unavailable;

· the address cannot be located;

· contact information is incorrect;

· the customer cannot be contacted;

· the customer refuses the shipment;

· COD payment is unavailable;

· access to the delivery location is restricted; or

· another delivery obstacle occurs.

Customers should cooperate reasonably with legitimate delivery attempts.

17. UNDELIVERABLE SHIPMENTS AND RTO

A shipment may be marked Return to Origin (RTO) if delivery cannot be completed.

Possible reasons include:

· incorrect address;

· incomplete address;

· invalid mobile number;

· repeated customer unavailability;

· refusal of delivery;

· COD payment failure;

· courier service limitations; or

· other unsuccessful delivery circumstances.

Once the shipment returns to BUYBOX, any applicable refund, re-shipment or further action will depend on:

· payment status;

· product condition;

· reason for return;

· logistics circumstances;

· applicable BUYBOX policy; and

· applicable law.

BUYBOX may contact the customer to determine the appropriate next step.

18. REFUSING DELIVERY

Customers should not refuse delivery solely because the outer package shows minor cosmetic marks that do not necessarily indicate product damage.

If the shipment appears significantly damaged, opened, tampered with or otherwise suspicious, the customer should:

· photograph the parcel where possible;

· record the condition of the package;

· inform the delivery representative where appropriate; and

· contact BUYBOX promptly.

If delivery has already been completed, follow the transit-damage procedure described below.

19. IMPORTANT UNBOXING VIDEO REQUEST

BUYBOX strongly requests customers to record a:

Clear, Continuous and Unedited Unboxing Video

when receiving a Website order.

For best evidence, begin recording before opening the parcel.

The video should clearly show:

1. the sealed package;

2. the readable shipping label;

3. all sides of the parcel;

4. the complete opening process without cuts;

5. all contents received;

6. visible product condition; and

7. initial inspection or first test where relevant.

The video can significantly speed up verification of:

· transit damage;

· missing contents;

· wrong product;

· packaging issues; and

· apparent initial defects.

20. UNBOXING VIDEO IS EVIDENCE, NOT AN AUTOMATIC REJECTION RULE

The continuous unboxing video is BUYBOX’s preferred and primary evidence for fast claim verification.

However, BUYBOX seeks to review genuine claims fairly using all credible evidence reasonably available.

The absence of an unboxing video will not automatically cancel a consumer right that cannot legally be restricted.

Depending on the circumstances, BUYBOX may consider other credible evidence such as:

· packaging photographs;

· shipping-label photographs;

· product photographs;

· courier information;

· delivery records;

· first-test video;

· communication history; or

· other relevant information.

21. TRANSIT DAMAGE – WEBSITE ORDERS

This section applies specifically to orders placed directly through buyboxtools.com.

BUYBOX supports genuine, verified transit-damage claims relating to Website orders.

If a product arrives damaged during transportation, please report the issue:

Within 3 Days of Delivery

for direct refund/replacement assistance.

Please provide reasonably available evidence including:

· BUYBOX order number;

· delivery date;

· shipping-label photograph;

· clear outer packaging photographs;

· photographs of the damaged item; and

· continuous unboxing video where available.

BUYBOX may request additional information where reasonably required to validate the claim.

22. VERIFIED WEBSITE TRANSIT-DAMAGE CLAIMS

Once an eligible transit-damage claim is fairly verified, the customer may choose:

Replacement

Refund

subject to the applicable Return, Refund & Replacement Policy.

For an approved Website transit-damage claim, BUYBOX will cover reasonable claim-related return and resolution shipping costs.

Customers should not independently ship the product back without receiving return instructions from BUYBOX.

23. WRONG PRODUCT DELIVERED

If BUYBOX sends a product different from the item ordered, please report it:

Within 3 Days of Delivery

for direct refund/replacement support.

BUYBOX may request:

· order details;

· shipping-label image;

· product photographs;

· packaging photographs; and

· continuous unboxing video where available.

After verification, the customer may choose an applicable:

· correct replacement; or

· refund.

BUYBOX will cover reasonable claim-related shipping for the approved claim.

24. MISSING CONTENTS

If the received package appears to be missing a product or included item, contact BUYBOX promptly, preferably within the initial 3-day support period.

Customers should provide available evidence including:

· order number;

· parcel label;

· packaging photographs;

· received contents; and

· continuous unboxing video where available.

BUYBOX will review the available evidence and applicable order/product details to determine the appropriate resolution.

25. INITIAL MANUFACTURING DEFECT

Where the product appears to have an initial manufacturing defect, customers should report the issue within 3 days of delivery for the applicable direct refund/replacement review.

Because an operating fault is not necessarily caused by transportation, BUYBOX may request:

· first-test video;

· troubleshooting;

· remote video verification;

· technical inspection; or

· other reasonable diagnosis.

Once an eligible initial defect is confirmed, the applicable Return, Refund & Replacement Policy will govern the resolution.

For an approved initial-defect Website claim, BUYBOX will cover reasonable claim-related both-way shipping.

26. ISSUES REPORTED AFTER THE INITIAL 3-DAY PERIOD

Customers should still contact BUYBOX where an issue is first noticed or first reported after 3 days.

Such matters will normally proceed through the applicable service-support process instead of the initial direct refund/replacement process.

For eligible products within BUYBOX’s applicable six-month service-support period:

· eligible service labour is complimentary;

· replacement spares/components are chargeable;

· service transportation is customer-paid both ways; and

· any separate manufacturer warranty remains applicable according to its terms.

Nothing in this section limits rights that cannot legally be restricted.

27. SERVICE TRANSPORTATION

The transportation rules for a service case are different from the shipping rules applicable to an approved initial Website claim.

After the initial direct support period, customers using BUYBOX service support are generally responsible for:

· transportation to the applicable service location; and

· transportation back to the customer.

Applicable courier or transport charges are therefore normally customer-paid for service cases unless:

· BUYBOX expressly confirms otherwise;

· a separate manufacturer warranty provides otherwise; or

· applicable law requires otherwise.

28. DO NOT SEND PRODUCTS WITHOUT AUTHORISATION

Customers should not send a return, damaged product or service item to BUYBOX without first contacting customer support.

BUYBOX may provide:

· claim instructions;

· return approval;

· service instructions;

· shipping instructions;

· address confirmation; or

· other required information.

Unauthorised shipments may cause processing delays or difficulty identifying the applicable order.

29. RETURN / SERVICE ADDRESS

Where BUYBOX instructs the customer to send an approved return or service product, the applicable address is:

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

This is the BUYBOX Service Centre / Returns Address.

It is not the Registered Office.

Always confirm the current return/service instructions with BUYBOX before sending the parcel.

30. REGISTERED OFFICE

The BUYBOX Registered Office is:

BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Important

The Registered Office should not be used as a customer return or service shipping address unless BUYBOX specifically instructs otherwise.

31. WAREHOUSE

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

The same physical location is currently used for applicable warehouse, service and returns operations, but each function should be identified correctly according to its purpose.

32. DELIVERY DELAYS

BUYBOX works with third-party logistics providers and cannot control every event within the courier network.

Delivery may be affected by:

· extreme weather;

· natural events;

· regional disruption;

· transport restrictions;

· public holidays;

· courier congestion;

· strikes;

· government restrictions;

· remote-location service limitations;

· peak demand;

· customer unavailability;

· incorrect address;

· operational interruptions; or

· other circumstances outside normal delivery operations.

BUYBOX will provide reasonable assistance with tracking and delivery issues where possible.

Nothing in this section is intended to eliminate remedies available to a customer under applicable law.

33. LOST OR UNTRACEABLE SHIPMENTS

If a shipment appears to be lost, untraceable or materially delayed, customers should contact BUYBOX.

BUYBOX may:

· contact the logistics provider;

· raise a courier investigation;

· request shipment status;

· verify delivery records; and

· determine the appropriate customer resolution based on the outcome.

Customers should not be required to resolve a genuine lost Website shipment directly with the courier without reasonable BUYBOX assistance.

34. PACKAGE MARKED DELIVERED BUT NOT RECEIVED

Where tracking shows Delivered but the customer has not received the parcel, contact BUYBOX promptly.

Please provide:

· order number;

· registered mobile number;

· delivery address; and

· relevant tracking information.

BUYBOX may investigate with the courier provider and request applicable delivery evidence.

The outcome will depend on the courier investigation and available evidence.

35. SPLIT SHIPMENTS

Where an order contains multiple items, BUYBOX may in some circumstances dispatch items separately because of:

· different package sizes;

· different warehouse availability;

· logistics limitations; or

· operational requirements.

Customers may therefore receive more than one shipment or tracking number for a single order.

Where applicable, BUYBOX will provide relevant tracking information for each shipment.

36. LARGE, HEAVY OR SPECIAL-HANDLING PRODUCTS

Some tools, machinery and equipment may require different logistics arrangements because of:

· size;

· weight;

· volumetric weight;

· handling requirements; or

· courier restrictions.

Delivery timelines may therefore vary for such products depending on serviceability and available transportation.

Where a special shipping arrangement materially affects the customer’s order, BUYBOX may contact the customer before dispatch.

37. DELIVERY INSPECTION

Customers are encouraged to inspect the parcel promptly after delivery.

Where possible, check:

· outer packaging;

· shipping label;

· visible package condition;

· number of packages; and

· signs of serious tampering.

The customer should then record the unboxing process before opening.

Prompt inspection helps BUYBOX and the logistics provider investigate genuine shipping concerns more effectively.

38. WEBSITE D2C SHIPPING VS OFFLINE B2B TRANSPORT

BUYBOX distinguishes between:

Website D2C Orders

Orders placed directly through buyboxtools.com are governed by this Website Shipping & Delivery Policy and the applicable direct Website claim process.

Offline B2B Orders

Dealer, reseller, bulk, quotation-based, sales-team, WhatsApp or other offline B2B transactions may use transportation selected or approved by the business buyer.

Those arrangements are governed separately.

39. OFFLINE B2B TRANSPORT RESPONSIBILITY

For an offline B2B transaction where the buyer selects or approves the transporter:

· the final transporter selection remains with the buyer;

· BUYBOX may suggest an available transporter as a convenience;

· BUYBOX will prepare and hand over properly packed goods to the selected or approved transporter;

· transit under the buyer-approved arrangement is handled with that transporter; and

· the buyer ordinarily handles any transporter damage claim directly with the selected transporter.

BUYBOX may assist the B2B buyer with available:

· dispatch documentation;

· invoice information;

· transporter details; or

· reasonable claim-related records.

This separate B2B transport arrangement does not replace the Website D2C transit-damage support applicable to eligible orders placed through buyboxtools.com.

Nothing in this section excludes responsibility that BUYBOX cannot lawfully exclude.

40. SHIPPING AND REFUND RELATIONSHIP

This Shipping Policy explains transportation procedures.

Eligibility for:

· return;

· replacement;

· refund;

· service; or

· warranty support

is governed primarily by the applicable Return, Refund & Replacement Policy and Warranty & Service Support Policy.

Where policies overlap, BUYBOX will seek to interpret them consistently and in accordance with applicable law.

41. GST INVOICE REQUEST

Customers requiring a GST invoice may contact BUYBOX after placing the order.

Please provide:

· BUYBOX order number;

· legal business name;

· GSTIN; and

· billing address.

Contact:

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com

Customers are encouraged to submit GST details as early as possible.

42. CUSTOMER SUPPORT

For shipping, tracking, delivery, transit-damage or courier assistance:

BUYBOX Customer Support

Phone / WhatsApp: +91 8129 730 010
Email: care@buyboxcorp.com
Website: buyboxtools.com

When contacting support, please provide the relevant BUYBOX order number.

43. CHANGES TO THIS SHIPPING POLICY

BUYBOX may update this Shipping & Delivery Policy where required because of:

· logistics changes;

· courier changes;

· operational changes;

· legal or regulatory requirements;

· Website changes;

· new delivery services; or

· improvements to customer-support procedures.

The latest version will be published on buyboxtools.com with the applicable revision date.

Where an order was already placed before a material change, the applicable transaction will be treated subject to the terms and legal rights relevant to that order.

44. BUSINESS CONTACT INFORMATION

Registered Office

BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Warehouse / Service Centre / Returns Address

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

Customer Support

Phone / WhatsApp: +91 8129 730 010
Email: care@buyboxcorp.com
Website: buyboxtools.com

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