Privacy policy

PRIVACY POLICY

Last Updated: 17 August 2026

Website: buyboxtools.com
Business / Brand: BUYBOX / BUYBOX Tools
Country of Operation: India

This Privacy Policy explains how BUYBOX / BUYBOX Tools (“BUYBOX”, “we”, “our” or “us”) collects, uses, stores, shares and protects personal data when customers, website visitors, business buyers or other individuals interact with buyboxtools.com or BUYBOX through our connected services.

This includes interactions through our website, checkout, customer-support channels, WhatsApp, telephone, email, order processing, delivery, returns, refunds, replacement requests, warranty/service requests, GST-invoice requests, marketing communications and other legitimate business activities.

This Privacy Policy should be read together with BUYBOX’s:

· Terms of Service

· Shipping & Delivery Policy

· Return, Refund & Replacement Policy

· Cancellation Policy

· Warranty & Service Support Policy

· Payment / COD Terms

· Cookie Policy

· B2B Terms, where applicable

Commercial rights and obligations relating to a particular transaction are governed by the relevant policy in addition to this Privacy Policy.

1. OUR COMMITMENT TO PRIVACY

BUYBOX respects the privacy of customers and website visitors.

We seek to collect and process personal data only where reasonably required to:

· operate our e-commerce business;

· provide products and services;

· fulfil customer orders;

· process payments;

· provide customer support;

· manage deliveries;

· process legitimate returns, refunds and replacements;

· provide service support;

· issue invoices;

· prevent fraud;

· improve our website and business operations;

· communicate with customers; and

· comply with applicable law.

We seek to handle personal data lawfully, fairly and transparently.

2. APPLICABLE LAW

BUYBOX intends to handle personal data in accordance with applicable Indian law, including, to the extent applicable and in force:

· the Digital Personal Data Protection Act, 2023;

· the Digital Personal Data Protection Rules, 2025;

· the Information Technology Act, 2000 and applicable rules;

· the Consumer Protection Act, 2019;

· the Consumer Protection (E-Commerce) Rules, 2020, as amended;

· applicable GST, accounting, payment and commercial regulations; and

· other laws that may apply to BUYBOX’s business.

Where a law is amended, replaced or brought into force in stages, this Privacy Policy will be interpreted subject to the law applicable at the relevant time.

Nothing in this Privacy Policy is intended to restrict a consumer right that cannot legally be excluded or limited.

3. BUYBOX BUSINESS IDENTITY

Registered Office

BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Warehouse

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

Service Centre

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

Returns Address

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

Customer Support / WhatsApp: +91 8129 730 010
Email: care@buyboxcorp.com
Website: buyboxtools.com

Customers should not send returns or service products to the Registered Office unless specifically instructed by BUYBOX.

4. INFORMATION WE MAY COLLECT

The information collected depends upon how you interact with BUYBOX.

4.1 Identity and Contact Information

We may collect:

· full name;

· mobile number;

· WhatsApp number;

· email address;

· billing address;

· shipping address;

· city;

· state;

· PIN code;

· country;

· account details; and

· other contact information provided by you.

5. ORDER AND PURCHASE INFORMATION

When you place an order, we may collect or generate information including:

· order number;

· products purchased;

· product model or SKU;

· quantity;

· order value;

· payment status;

· payment method;

· shipping method;

· delivery status;

· courier information;

· order history;

· cancellation information;

· returns history;

· replacement history;

· refund information;

· warranty/service history; and

· support history.

This information may be used to fulfil the transaction and provide related customer support.

6. PAYMENT INFORMATION

Payments may be processed through authorised payment gateways, banks, UPI providers, card networks and other payment-service providers.

Depending on the selected payment method, these providers may process information required to authorise or complete a transaction.

BUYBOX does not require customers to disclose confidential credentials such as:

· UPI PIN;

· ATM PIN;

· card PIN;

· internet-banking password; or

· OTP.

Customers should never provide such information to any person claiming to represent BUYBOX.

BUYBOX may receive limited information from payment providers including transaction status, transaction reference number, amount paid, refund status and other information required for order reconciliation.

7. COD AND PARTIAL COD INFORMATION

Where Cash on Delivery, Partial COD or another deferred-payment option is made available, BUYBOX may process information required to:

· confirm the order;

· verify customer contact details;

· verify delivery details;

· communicate regarding advance payment where applicable;

· coordinate the balance amount payable on delivery;

· prevent fraudulent or non-genuine orders;

· provide shipping information; and

· manage delivery attempts.

The commercial conditions applicable to COD or Partial COD are governed by the relevant BUYBOX payment and checkout terms.

8. GST INVOICE INFORMATION

Customers or business buyers may request a GST invoice.

To process the request, BUYBOX may collect:

· BUYBOX order number;

· legal business name;

· GSTIN;

· billing address;

· contact person’s name;

· telephone number;

· email address; and

· other information reasonably required for lawful invoicing.

This information may be used for:

· invoice preparation;

· accounting;

· GST compliance;

· tax records;

· audit requirements; and

· customer support.

Customers may request GST-invoice assistance through:

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com

9. CLAIM, RETURN, REFUND AND REPLACEMENT INFORMATION

Where a customer reports:

· transit damage;

· missing contents;

· a wrong product;

· an initial manufacturing defect;

· a return request;

· a refund request;

· a replacement request; or

· another order-related problem,

BUYBOX may request information reasonably required to assess the claim.

This may include:

· order number;

· delivery date;

· shipping-label photograph;

· packaging photographs;

· product photographs;

· serial/model information;

· description of the issue;

· videos showing the condition or operation of the product;

· unboxing video;

· first-test video;

· courier information;

· communication history; and

· other credible evidence relevant to the claim.

Such information is processed primarily for claim validation, fraud prevention, technical diagnosis, customer support and dispute resolution.

10. UNBOXING VIDEO AND CLAIM EVIDENCE

BUYBOX strongly recommends that customers record a clear, continuous and unedited unboxing video when receiving a website order.

Where provided, the video may show:

· the sealed parcel;

· readable shipping label;

· all sides of the package;

· the complete opening process;

· the contents of the parcel; and

· initial inspection or testing where relevant.

Such videos, photographs and related evidence may be used to help determine whether:

· transit damage occurred;

· an item was missing;

· an incorrect product was delivered; or

· an apparent initial manufacturing defect exists.

The unboxing video is an important form of evidence and can substantially assist faster validation.

However, BUYBOX will seek to assess genuine claims fairly using the credible evidence reasonably available and applicable law.

The absence of one particular form of preferred evidence will not automatically override any consumer right that cannot legally be restricted.

11. INITIAL 3-DAY SUPPORT AND SERVICE-SUPPORT INFORMATION

For eligible direct website claims involving transit damage, a wrong item or an apparent initial manufacturing defect, customers are requested to report the issue within 3 days of delivery for the applicable direct refund/replacement review process.

Information submitted for such claims may be used to:

· validate the complaint;

· conduct technical verification;

· determine eligibility;

· arrange reverse logistics;

· arrange replacement;

· process an approved refund; or

· provide another appropriate resolution.

Where an issue is first raised after the initial support period, relevant information may instead be processed through BUYBOX’s service-support process where applicable.

The commercial outcome of any claim is governed by the applicable Return, Refund, Replacement and Warranty / Service Support Policies.

12. WARRANTY AND SERVICE-SUPPORT DATA

For eligible products receiving BUYBOX service support, we may process:

· invoice details;

· order details;

· product model;

· serial information;

· photographs;

· complaint videos;

· diagnosis information;

· service records;

· spare-part information;

· transportation information;

· repair history; and

· communications with the customer.

Such records may be used for:

· diagnosis;

· service administration;

· repair coordination;

· service history;

· parts identification;

· customer communication;

· quality analysis;

· fraud prevention; and

· dispute handling.

The current BUYBOX service-support benefit for eligible products is described in the applicable Warranty / Service Support Policy and should not be interpreted through this Privacy Policy as a promise of free replacement parts.

13. CUSTOMER-SUPPORT COMMUNICATION

When you contact BUYBOX through:

· WhatsApp;

· telephone;

· email;

· website chat;

· contact forms;

· social media; or

· another customer-support channel,

we may retain information associated with the communication.

This may include:

· name;

· telephone number;

· email;

· order number;

· message content;

· photographs;

· videos;

· voice-call information where lawfully recorded;

· complaint information; and

· resolution history.

This information may be used to resolve the enquiry and maintain reasonable customer-service records.

14. SHIPPING AND LOGISTICS INFORMATION

To deliver an order, BUYBOX may provide necessary information to authorised courier, shipping, freight or logistics partners.

This may include:

· customer name;

· mobile number;

· shipping address;

· PIN code;

· order reference;

· package information;

· COD amount where applicable; and

· delivery instructions.

The information should be limited to what is reasonably required for delivery, tracking, reverse logistics or related fulfilment activities.

15. OFFLINE B2B TRANSPORT

Offline B2B transactions may follow transportation arrangements different from website D2C orders.

Where a B2B buyer selects or approves a transporter, BUYBOX may process or share information reasonably required to:

· coordinate dispatch;

· prepare transport documentation;

· communicate with the approved transporter;

· provide shipment information;

· provide available documentation for a transport claim; or

· assist the buyer with dispatch records.

Relevant information may be shared with a transporter selected or approved by the business buyer where reasonably necessary to carry out the buyer’s transportation instructions.

Commercial responsibility for B2B transportation is governed separately by the applicable BUYBOX B2B Terms and is not determined by this Privacy Policy.

16. WEBSITE AND DEVICE INFORMATION

When you access buyboxtools.com, certain technical information may be collected automatically.

This may include:

· IP address;

· device type;

· browser;

· operating system;

· approximate location derived from network information;

· referring website;

· pages viewed;

· products viewed;

· website searches;

· cart activity;

· checkout activity;

· session information;

· date and time;

· interaction data; and

· technical diagnostic information.

This may be used to operate and secure the website and improve customer experience.

17. SHOPPING CART AND ABANDONED CHECKOUT

If you add products to a cart or begin checkout without completing an order, BUYBOX and authorised service providers may retain relevant cart or checkout information.

Where permitted by applicable law and communication preferences, this information may be used to provide:

· checkout reminders;

· cart reminders;

· product information;

· customer-support assistance;

· availability information; or

· promotional incentives relating to the incomplete purchase.

Eligible promotional communications may be opted out of using the available unsubscribe or opt-out mechanism.

18. ORDER CONFIRMATION AND TRANSACTIONAL COMMUNICATION

BUYBOX may send communications concerning:

· order confirmation;

· payment confirmation;

· cancellation requests;

· order processing;

· dispatch;

· delivery;

· unboxing-video reminders;

· GST invoices;

· returns;

· refunds;

· replacement;

· warranty;

· service support; and

· security.

These communications are generally considered necessary to administer the customer’s transaction or requested service.

Transactional communication may continue even if the customer has opted out of unrelated promotional marketing.

19. WHATSAPP COMMUNICATION

BUYBOX may use WhatsApp for customer communication.

Depending on the customer’s interaction and applicable permissions, WhatsApp may be used for:

· order confirmation;

· payment-related communication;

· shipping updates;

· delivery information;

· cancellation requests;

· unboxing reminders;

· claim assistance;

· return or refund communication;

· warranty/service communication;

· GST-invoice assistance;

· abandoned-cart reminders; and

· permitted promotional communications.

Use of WhatsApp may also involve processing by WhatsApp, Meta and authorised technology providers under their respective terms.

20. MARKETING COMMUNICATIONS

Subject to applicable law and customer preferences, BUYBOX may communicate information about:

· products;

· new launches;

· discounts;

· promotional campaigns;

· offers;

· abandoned carts;

· relevant product recommendations; and

· BUYBOX announcements.

Communication may occur through:

· email;

· WhatsApp;

· SMS;

· telephone;

· website notifications; or

· other permitted channels.

Where required, appropriate consent will be sought.

Customers may opt out of eligible marketing messages through the unsubscribe or opt-out facility provided.

21. COOKIES AND SIMILAR TECHNOLOGIES

buyboxtools.com may use cookies, pixels, tags, local storage and similar technologies.

These may include:

Essential Cookies

Required for:

· website operation;

· account access;

· cart functionality;

· checkout;

· fraud prevention; and

· security.

Preference Cookies

Used to remember preferences and website settings.

Analytics Cookies

Used to understand website performance, traffic and customer behaviour.

Marketing Cookies

Used, where permitted, for advertising measurement, remarketing and campaign optimisation.

Where consent is legally required for a category of cookie or similar technology, BUYBOX will seek to provide an appropriate mechanism for managing that preference.

22. ANALYTICS AND ADVERTISING TECHNOLOGY

BUYBOX may use authorised analytics and advertising services including services provided by technology platforms such as Google, Meta or similar providers where enabled.

These tools may process technical information or website interactions for purposes including:

· traffic measurement;

· website performance;

· conversion analysis;

· advertising attribution;

· campaign optimisation;

· audience measurement; and

· website improvement.

The availability and configuration of these services may change over time.

23. SHOPIFY

buyboxtools.com operates using Shopify’s e-commerce technology.

Shopify and its authorised providers may process certain information required for:

· website hosting;

· checkout;

· order management;

· security;

· account functionality;

· store operation; and

· related e-commerce services.

Shopify’s processing may also be governed by its own privacy documentation and contractual arrangements.

24. OTHER SERVICE PROVIDERS

BUYBOX may use authorised service providers including:

· payment gateways;

· banks and payment processors;

· courier and logistics companies;

· website and hosting providers;

· Shopify applications;

· CRM providers;

· WhatsApp or messaging providers;

· email providers;

· analytics providers;

· advertising platforms;

· customer-support providers;

· accountants;

· auditors;

· legal professionals;

· IT providers;

· security providers; and

· other contractors necessary to operate the business.

Such providers should receive only information reasonably necessary for the relevant service.

25. PURPOSES FOR WHICH WE PROCESS PERSONAL DATA

BUYBOX may process personal data for:

Order Fulfilment

Receiving, verifying, processing, packing, dispatching and delivering orders.

Payment Processing

Processing payments, reconciling transactions and issuing authorised refunds.

Customer Support

Responding to enquiries and resolving customer issues.

Claim Validation

Reviewing transit-damage, wrong-item, missing-item and initial-defect claims.

Returns and Replacements

Coordinating approved reverse logistics and resolutions.

Warranty and Service

Diagnosing products and administering service support.

GST and Accounting

Preparing invoices and complying with accounting and tax requirements.

Security and Fraud Prevention

Identifying fraudulent transactions, suspicious orders and abuse.

Website Operation

Maintaining and improving buyboxtools.com.

Analytics

Understanding customer journeys, products and website performance.

Marketing

Sending eligible promotional communications where permitted.

Legal Compliance

Maintaining information required by applicable laws, courts, authorities or regulators.

26. DATA MINIMISATION

BUYBOX seeks to collect only the personal data reasonably necessary for the relevant purpose.

For example, evidence requested for an order-related claim should be relevant to validating or resolving that claim.

Customers should avoid sending unrelated confidential, financial, identity or personal information in photographs, videos, WhatsApp messages or support requests.

27. CONSENT AND OTHER LAWFUL PROCESSING

Where consent is required, BUYBOX will seek to obtain consent appropriate to the relevant processing activity.

Where personal data is voluntarily provided for a requested purpose, such as:

· placing an order;

· requesting delivery;

· requesting a GST invoice;

· raising a claim;

· contacting customer support; or

· requesting service,

BUYBOX may process that information for providing the requested service and related legitimate functions permitted by applicable law.

Where applicable, customers may withdraw consent using the relevant communication or privacy mechanism.

Withdrawal of consent will not require BUYBOX to delete information that must legally or reasonably continue to be retained for:

· completed transactions;

· statutory accounting;

· GST compliance;

· fraud prevention;

· dispute resolution;

· legal claims; or

· other lawful purposes.

28. DATA RETENTION

BUYBOX will seek to retain personal data only for as long as reasonably necessary for the purpose for which it was collected or for another lawful retention requirement.

Retention periods may depend upon:

· order history;

· GST requirements;

· accounting requirements;

· warranty/service administration;

· payment reconciliation;

· customer support;

· fraud prevention;

· disputes;

· legal claims;

· regulatory requirements; and

· security.

When information is no longer reasonably required and no lawful retention obligation applies, BUYBOX may delete, anonymise or securely dispose of the data.

29. DATA SECURITY

BUYBOX seeks to implement reasonable administrative, organisational and technical safeguards appropriate to the information processed.

These may include:

· access controls;

· password protection;

· restricted staff access;

· secure technology providers;

· payment-provider security;

· system monitoring;

· fraud controls;

· backups;

· account controls; and

· reasonable cyber-security measures.

No internet transmission, storage method or information system can be guaranteed to be completely secure.

Customers are also responsible for protecting their passwords, OTPs, devices and account credentials.

30. PERSONAL DATA BREACHES

If BUYBOX becomes aware of a personal-data breach, BUYBOX will seek to take appropriate measures including:

· investigation;

· containment;

· remediation;

· documentation; and

· required communication to affected individuals or competent authorities,

to the extent required by applicable law.

31. SHARING REQUIRED BY LAW

BUYBOX may disclose information where reasonably necessary to:

· comply with law;

· respond to lawful court orders;

· respond to government authorities;

· cooperate with law-enforcement authorities;

· prevent or investigate fraud;

· investigate cyber-security incidents;

· protect BUYBOX’s rights;

· protect customers or other persons; or

· establish, exercise or defend legal claims.

32. SALE OF PERSONAL INFORMATION

BUYBOX does not intend to sell customer personal data for monetary consideration as part of its ordinary e-commerce operations.

Sharing necessary information with payment processors, logistics providers, Shopify, communication providers, analytics providers or other authorised processors for legitimate business purposes is not intended to constitute an independent sale of customer information by BUYBOX.

33. INTERNATIONAL DATA PROCESSING

Certain technology, cloud, analytics, communication or payment-service providers used by BUYBOX may operate infrastructure in multiple countries.

As a result, personal data may in some circumstances be processed outside India.

Where applicable restrictions or requirements apply to international processing, BUYBOX will seek to handle such transfers in accordance with applicable Indian law.

34. CUSTOMER PRIVACY RIGHTS

Subject to applicable law and its stage of enforcement, individuals may have rights relating to their personal data.

These may include rights to:

Access

Request information regarding personal data being processed.

Correction

Request correction of inaccurate information.

Completion and Updating

Request completion or updating of incomplete or outdated information.

Erasure

Request erasure of eligible personal data where lawful retention is no longer required.

Withdraw Consent

Withdraw consent where consent is the applicable basis for processing.

Grievance Redressal

Raise a grievance regarding BUYBOX’s handling of personal data.

Nomination

Exercise nomination-related rights where applicable under Indian data-protection law.

Marketing Opt-Out

Stop receiving eligible promotional communications.

BUYBOX may require reasonable identity verification before fulfilling certain privacy requests to prevent unauthorised disclosure, alteration or deletion of information.

35. PRIVACY REQUESTS

Privacy-related requests may be submitted to:

Email: care@buyboxcorp.com

Recommended subject:

PRIVACY REQUEST – [ORDER NUMBER / REGISTERED MOBILE NUMBER]

Please include sufficient information for BUYBOX to identify the relevant account, order or data.

Do not send passwords, OTPs, UPI PINs or card PINs.

36. GRIEVANCE REDRESSAL

Privacy and consumer grievances may be submitted through the contact details displayed below.

Grievance Officer:
[FULL NAME TO BE INSERTED BEFORE PUBLICATION]

Designation: Grievance Officer – BUYBOX

Email: care@buyboxcorp.com

Phone: +91 8129 730 010

Registered Office:
BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

BUYBOX will seek to acknowledge and resolve grievances within the time required by applicable law.

37. CHILDREN’S PERSONAL DATA

BUYBOX’s e-commerce services are primarily intended for persons legally capable of entering into purchase transactions.

BUYBOX does not intentionally seek children’s personal data for independent commercial profiling or targeted advertising.

Where processing of a child’s personal data requires verified parental or guardian consent under applicable law, BUYBOX will seek to apply the required safeguards.

Parents or lawful guardians may contact:

care@buyboxcorp.com

if they believe a child’s personal data has been improperly provided to BUYBOX.

38. REVIEWS, PHOTOS AND USER-GENERATED CONTENT

Where a customer voluntarily submits:

· product reviews;

· testimonials;

· photographs;

· videos;

· feedback; or

· other user-generated content,

BUYBOX may process the content for:

· customer support;

· quality analysis;

· claim resolution;

· review publication;

· service improvement; or

· marketing where appropriate permission exists.

Customers should avoid including unnecessary private or confidential information in publicly submitted reviews.

39. THIRD-PARTY WEBSITES

buyboxtools.com may contain links to:

· courier websites;

· payment gateways;

· social media platforms;

· manufacturers;

· external services; or

· other third-party websites.

BUYBOX does not control the independent privacy practices of such third parties.

Customers should review the relevant third-party privacy information before providing personal data directly to those services.

40. B2B CUSTOMER DATA

BUYBOX may process professional or business contact information relating to:

· dealers;

· resellers;

· contractors;

· workshops;

· companies;

· proprietorships;

· partnerships; and

· other B2B buyers.

This information may be processed for:

· quotations;

· purchase orders;

· account management;

· invoicing;

· GST compliance;

· payment reconciliation;

· dispatch;

· transporter coordination;

· commercial communication; and

· after-sales support.

Personal data relating to identifiable employees, proprietors or representatives of a business will continue to be handled subject to applicable privacy requirements.

41. AUTOMATED AND SOFTWARE-ASSISTED PROCESSING

BUYBOX may use automated systems or software to assist with:

· fraud screening;

· order management;

· customer-support routing;

· cart recovery;

· marketing segmentation;

· website recommendations;

· analytics;

· service-ticket management; and

· business reporting.

Such systems are intended to assist business operations and do not override rights available under applicable law.

42. POLICY CONSISTENCY

BUYBOX seeks to maintain consistent customer-facing information across:

· Privacy Policy;

· Terms of Service;

· Return / Refund / Replacement Policy;

· Shipping Policy;

· Warranty / Service Support Policy;

· product pages;

· cart;

· checkout;

· customer communications;

· structured data;

· Merchant Center feeds; and

· other website systems.

Where a material inconsistency is identified, BUYBOX may update the relevant content to reflect the correct current policy and applicable law.

43. CHANGES TO THIS PRIVACY POLICY

BUYBOX may update this Privacy Policy due to:

· changes in law;

· changes in business operations;

· new technologies;

· new payment methods;

· new communication platforms;

· new logistics arrangements;

· new website functionality;

· security requirements; or

· changes in service providers.

The revised version will be published on buyboxtools.com with an updated revision date.

Where legally required, additional notice or consent may be provided for material changes to personal-data processing.

44. CONTACT BUYBOX

For privacy questions or other information regarding this policy:

BUYBOX Corporation

Registered Office

7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Customer Support

Phone / WhatsApp: +91 8129 730 010
Email: care@buyboxcorp.com
Website: buyboxtools.com

Service / Returns

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

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Read the BUYBOX Tools Privacy Policy covering customer data, orders, payments, Shopify, WhatsApp, cookies, shipping, claims and privacy rights in India.

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Internal Links

Link this policy from:

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