Refund policy

RETURN, REFUND & REPLACEMENT POLICY

Last Updated: 17 August 2026

Website: buyboxtools.com
Business: BUYBOX / BUYBOX Corporation
Trading Name: BUYBOX Tools
Country of Operation: India

At BUYBOX, we aim to supply genuine, functional and quality-checked tools, machinery and equipment while maintaining a clear and fair process for handling genuine product and delivery issues.

This Return, Refund & Replacement Policy explains the conditions applicable to orders placed directly through buyboxtools.com, including:

· transit damage;

· wrong products;

· missing contents;

· initial manufacturing defects;

· refunds;

· replacements;

· return shipping;

· service support;

· unboxing evidence; and

· issues reported after the initial support period.

This Policy should be read together with our:

· Terms of Service;

· Shipping & Delivery Policy;

· Cancellation Policy;

· Warranty & Service Support Policy;

· Privacy Policy;

· Payment / Partial COD Terms; and

· applicable product-specific terms.

Nothing in this Policy is intended to exclude, waive or restrict a consumer right that cannot lawfully be excluded or restricted under applicable Indian law.

1. IMPORTANT POLICY SUMMARY

For orders placed directly through buyboxtools.com:

Cancellation

Contact BUYBOX as soon as possible, preferably within 3 hours of placing the order.

Cancellation is possible only before dispatch.

Initial Product / Delivery Issues

Please report:

· transit damage;

· wrong product;

· missing contents; or

· apparent initial manufacturing defect

as soon as possible and preferably within 3 days of delivery.

Verified Eligible Claims

For a verified Website claim involving:

· transit damage;

· a wrong product sent by BUYBOX; or

· a confirmed initial manufacturing defect,

the customer may choose an applicable:

Replacement

Refund

and BUYBOX will cover reasonable claim-related shipping associated with the approved resolution.

Issues First Reported After 3 Days

These will normally move to the applicable service-support process rather than the initial direct refund/replacement process.

Six-Month Service Support

Eligible products include six months of complimentary BUYBOX service labour from the invoice date, unless a separate manufacturer warranty is expressly stated.

Required replacement parts/components and applicable service transportation are chargeable as described below.

2. SCOPE OF THIS POLICY

This Policy primarily applies to eligible consumer orders placed directly through:

buyboxtools.com

Different terms may apply to:

· offline B2B transactions;

· dealer/reseller transactions;

· quotation-based bulk orders;

· transactions made through third-party marketplaces;

· products covered by separate manufacturer warranties; or

· transactions governed by separately agreed written commercial terms.

Orders placed through Amazon, Flipkart or another marketplace may also be subject to the relevant marketplace’s policies and procedures.

3. ORDER CANCELLATION

If you wish to cancel an order, contact BUYBOX as soon as possible, preferably within 3 hours of placing the order.

Because many orders are processed quickly, early communication gives us the best opportunity to stop the shipment.

Cancellation is possible only while:

· the order remains under BUYBOX’s control; and

· the order has not been dispatched.

Once the order has been dispatched, cancellation may no longer be possible.

Contact:

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com

Please provide your BUYBOX order number.

Contacting BUYBOX within 3 hours does not guarantee cancellation if the order has already been dispatched.

4. CANCELLATION BY BUYBOX

BUYBOX may cancel an order where reasonably necessary because of circumstances including:

· product unavailability;

· incorrect/incomplete delivery information;

· non-serviceable destination;

· payment failure;

· payment-verification failure;

· suspected fraud;

· genuine pricing or technical error;

· logistics restrictions; or

· another circumstance making fulfilment reasonably impossible.

Where BUYBOX cancels an order for which payment has already been successfully collected, the applicable refund will be initiated.

5. ELIGIBLE INITIAL WEBSITE CLAIMS

BUYBOX provides direct claim assistance for genuine and verified Website-order issues involving:

Transit Damage

The product is materially damaged during transportation.

Wrong Product

BUYBOX sends a product materially different from the item ordered.

Initial Manufacturing Defect

The product appears to have an initial manufacturing defect that is confirmed after reasonable verification.

Missing Contents

A product or included item that should have been present according to the order/product contents is missing from the delivered parcel.

Customers should report these issues promptly, preferably within the initial 3-day support period.

6. INITIAL 3-DAY SUPPORT PERIOD

For direct refund/replacement assistance relating to eligible initial issues, customers should contact BUYBOX:

Within 3 Days of Delivery

This period allows BUYBOX to investigate the condition of:

· the shipment;

· packaging;

· delivered product;

· courier records;

· product operation; and

· available evidence

while the circumstances surrounding delivery remain reasonably verifiable.

The 3-day period is BUYBOX’s standard initial support process.

It is not intended to remove any statutory right that applicable law does not permit BUYBOX to limit.

7. TRANSIT DAMAGE

For orders placed directly through buyboxtools.com, BUYBOX supports genuine and verified transit-damage claims.

Please report apparent transit damage within 3 days of delivery.

Provide reasonably available evidence including:

· BUYBOX order number;

· delivery date;

· shipping-label photograph;

· photographs of all sides of the packaging;

· photographs showing the damaged product; and

· continuous unboxing video where available.

BUYBOX may request additional information where reasonably necessary to assess the claim.

Once the transit-damage claim is confirmed, the customer may choose:

Replacement

Refund

subject to the terms below.

BUYBOX will cover reasonable return and resolution-related shipping for the approved Website transit-damage claim.

8. WRONG PRODUCT SENT BY BUYBOX

If BUYBOX sends a product materially different from the item ordered, please report the issue within 3 days of delivery.

Please provide:

· BUYBOX order number;

· photographs of the received product;

· shipping-label photograph;

· product/model details; and

· continuous unboxing video where available.

Once the claim is verified, the customer may choose:

Replacement with the correct product

Refund

BUYBOX will cover reasonable return and replacement/refund-related shipping costs for the approved claim.

9. INITIAL MANUFACTURING DEFECT

If a product appears to have an initial manufacturing defect, please report it within 3 days of delivery for direct refund/replacement assistance.

Please provide:

· BUYBOX order number;

· invoice where available;

· description of the issue;

· photographs where relevant; and

· clear unboxing or first-test video where available.

Because an operating issue may require technical diagnosis, BUYBOX may reasonably request:

· troubleshooting;

· video-call inspection;

· additional videos;

· first-test evidence;

· technical confirmation; or

· physical inspection where necessary.

Once an eligible initial manufacturing defect is confirmed, the customer may choose:

Replacement

Refund

BUYBOX will cover reasonable claim-related both-way shipping for the approved resolution.

10. MISSING CONTENTS

If an item or included component appears to be missing from the delivered package, contact BUYBOX promptly, preferably within 3 days of delivery.

Please provide available evidence including:

· order number;

· shipping label;

· outer packaging photographs;

· photographs of all received contents; and

· continuous unboxing video where available.

BUYBOX will compare the claim with:

· the order;

· advertised package contents;

· packing information;

· available warehouse information;

· package weight where relevant;

· courier data; and

· other credible evidence.

Once verified, BUYBOX will provide an appropriate resolution based on the missing item and circumstances.

11. UNBOXING VIDEO

BUYBOX strongly requests customers to record a:

Clear, Continuous and Unedited Unboxing Video

for every Website order.

Recording should begin before the parcel is opened.

For best evidence, show:

1. the sealed parcel;

2. readable shipping label;

3. all sides of the package;

4. the complete opening process without cuts;

5. every item received;

6. condition of the product; and

7. initial inspection or first test where relevant.

The unboxing video is BUYBOX’s primary evidence for faster verification of:

· transit damage;

· wrong product;

· missing contents;

· package tampering; and

· apparent initial defects.

12. NO AUTOMATIC “NO VIDEO, NO CLAIM” RULE

While an unboxing video is strongly recommended and may significantly assist claim verification, the absence of a video will not automatically result in rejection of every claim.

BUYBOX will seek to review genuine claims fairly using credible evidence reasonably available.

Depending on the circumstances, this may include:

· photographs;

· courier documentation;

· shipping-label information;

· packaging evidence;

· delivery records;

· first-test videos;

· technical diagnosis;

· communication history; or

· other reliable evidence.

Nothing in this Policy is intended to override a right or remedy that cannot legally be restricted.

13. CUSTOMER CHOICE – REFUND OR REPLACEMENT

For a verified Website claim involving:

· transit damage;

· a wrong product sent by BUYBOX; or

· a confirmed initial manufacturing defect

reported within the applicable initial support process, the customer may choose an eligible:

Refund

Replacement

BUYBOX will explain the applicable process after claim verification.

The previous broad “No Refund Policy” does not apply to these verified eligible Website claims.

14. REPLACEMENT PROCESS

Where the customer selects replacement and the claim is approved, BUYBOX will arrange the applicable replacement.

Replacement will normally be for:

· the same product;

· the same SKU/model; or

· the correct product originally ordered.

An alternative model or product will not be substituted without the customer’s agreement where a material difference exists.

Replacement is subject to stock availability.

15. REPLACEMENT PRODUCT OUT OF STOCK

If the same/correct replacement product is unavailable, BUYBOX may:

· inform the customer of the expected availability;

· offer another appropriate solution with the customer’s agreement; or

· process an applicable refund.

The customer will not be forced to accept a materially different replacement product in place of an eligible refund.

16. REPLACEMENT DISPATCH TIME

Once an approved return has been received or the applicable claim process has otherwise been completed, BUYBOX aims to process the replacement as reasonably soon as possible.

The previous policy typically used a 2–3 business day replacement-processing target.

Actual replacement dispatch may depend on:

· claim verification;

· return receipt where required;

· stock availability;

· product inspection;

· courier pickup; and

· operational circumstances.

Once dispatched, the usual shipping estimate applies.

17. REFUND ELIGIBILITY

Refunds may be approved in circumstances including:

· verified Website transit damage;

· verified wrong product delivered;

· confirmed initial manufacturing defect;

· product lost in transit;

· eligible order not received;

· BUYBOX cancellation of a successfully paid order;

· replacement unavailable where an eligible claim exists; or

· another circumstance where refund is required under applicable law.

A refund is not limited only to situations where BUYBOX is unable to provide a replacement where the customer has a valid right to choose a refund under this Policy.

18. REFUND METHOD

Approved refunds for prepaid transactions will normally be processed to the:

Original Payment Method

where technically available.

Depending on the transaction, this may involve:

· UPI;

· card;

· net banking;

· payment gateway;

· bank account; or

· another supported payment channel.

19. COD / PARTIAL COD REFUNDS

Where a refund is approved for a COD or Partial COD transaction and the original payment method cannot receive a refund, BUYBOX may request verified bank details for refund processing.

Refunds may be made through an appropriate bank-transfer method such as NEFT or another supported transfer mechanism.

Customers must provide accurate information.

BUYBOX will never request:

· UPI PIN;

· ATM PIN;

· card PIN;

· internet-banking password; or

· OTP

for processing a refund.

20. REFUND PROCESSING TIME

Once a refund is approved and initiated, the final time required for the funds to appear in the customer’s account may depend upon:

· original payment method;

· payment gateway;

· bank;

· card network;

· UPI provider; and

· other payment-processing systems.

The current BUYBOX operating policy has generally communicated a 7–14 business day refund-processing period.

In some cases, the amount may reflect earlier.

BUYBOX will provide reasonable assistance where an approved refund appears materially delayed beyond the applicable processing period.

21. RETURN SHIPPING FOR VERIFIED BUYBOX WEBSITE ISSUES

For a verified Website claim involving:

· transit damage;

· wrong product sent by BUYBOX; or

· confirmed initial manufacturing defect

within the applicable initial claim process:

BUYBOX covers reasonable claim-related both-way shipping connected with the approved resolution.

This replaces the previous broad policy stating that customers must pay two-way shipping for all approved returns/replacements.

BUYBOX may:

· arrange reverse pickup;

· provide shipping instructions;

· approve another reasonable transport method; or

· reimburse an approved shipping expense where specifically agreed.

Customers should follow BUYBOX’s return instructions.

22. DO NOT SELF-SHIP WITHOUT INSTRUCTIONS

Customers should not independently return a product without first contacting BUYBOX.

Before shipping a product, obtain:

· claim confirmation;

· return/service instructions;

· approved address;

· packaging guidance; and

· applicable shipping instructions.

Unauthorised shipments can result in identification and processing delays.

23. RETURN CONDITION FOR AN APPROVED CLAIM

Customers should preserve the product and packaging reasonably after discovering an issue.

Where available, the return should include:

· product;

· original packaging;

· accessories supplied;

· manuals;

· included items; and

· applicable invoice/order information.

Customers should avoid further use after discovering transit damage or a serious problem, except for reasonable inspection or testing necessary to identify/document the issue.

A reasonable initial inspection or first test required to discover an alleged manufacturing defect does not automatically make the product ineligible merely because it was opened or tested.

24. CUSTOMER-CAUSED DAMAGE

The direct initial refund/replacement process does not ordinarily apply where the issue was caused after delivery by:

· misuse;

· mishandling;

· improper installation;

· accidental damage;

· operation outside rated capacity;

· unauthorised modification;

· unauthorised repair;

· water/fire damage after delivery;

· use of incompatible accessories; or

· other customer-caused damage.

Such cases may be considered for paid service where appropriate.

Any separate manufacturer warranty and non-waivable statutory rights remain unaffected.

25. CHANGE-OF-MIND / ORDERED-BY-MISTAKE RETURNS

BUYBOX does not generally offer an unconditional change-of-mind return facility for products that:

· were correctly supplied;

· match the product ordered;

· have no verified defect or transit damage; and

· are otherwise as described.

Examples include:

· customer no longer requires the product;

· customer ordered the wrong model;

· customer ordered the wrong size/specification;

· customer changes preference after delivery; or

· product was purchased by mistake.

Customers are therefore encouraged to review:

· product specifications;

· voltage;

· size;

· capacity;

· accessories;

· model;

· SKU; and

· intended application

before placing an order.

This restriction does not affect a return/refund right that applicable law requires BUYBOX to provide.

26. PRODUCT COMPATIBILITY

A return will not ordinarily qualify as an initial-defect claim merely because the customer selected a product unsuitable for their intended application where the Website accurately described the relevant specifications.

If you are unsure about compatibility or intended use, please contact BUYBOX before ordering.

27. COMBO PRODUCTS AND KITS

Where an approved return concerns a combo kit or bundled product, the complete supplied set may need to be returned unless BUYBOX specifically authorises otherwise.

Customers should retain:

· all machines;

· batteries;

· chargers;

· accessories;

· attachments;

· manuals;

· cases; and

· other bundled contents

where applicable.

Partial return of a complete combo purchase is not ordinarily permitted unless BUYBOX approves a partial resolution.

28. ACCESSORIES, CONSUMABLES AND SPARE PARTS

Return eligibility for consumables, accessories and separately purchased spare parts may depend on:

· whether the product is defective;

· whether the wrong item was supplied;

· whether the package remains usable/resalable where relevant;

· compatibility information supplied at purchase; and

· applicable consumer law.

A customer purchasing a spare part for a machine sourced elsewhere should confirm compatibility before ordering.

29. ISSUE FIRST REPORTED AFTER 3 DAYS

Please contact BUYBOX even if an issue is first noticed after the initial 3-day support period.

Such cases will normally move to the applicable:

Service-Support Process

rather than the initial direct refund/replacement process.

For eligible products during the BUYBOX six-month service-support period:

· eligible service labour remains complimentary;

· required replacement spares/components are chargeable;

· both-way service transportation is normally customer-paid; and

· separate manufacturer warranty terms may apply where stated.

Non-waivable legal rights remain unaffected.

30. SIX-MONTH COMPLIMENTARY SERVICE SUPPORT

Unless a product page expressly identifies a separate manufacturer warranty, eligible products include:

Six Months of Complimentary BUYBOX Service Labour from the Invoice Date

During the applicable period:

· eligible inspection is complimentary;

· eligible service labour is complimentary;

· technical diagnosis may be performed;

· replacement spares/components are chargeable; and

· service transportation is normally customer-paid after the initial claim period.

This is a complimentary service-labour benefit.

It is not a promise of free replacement of all parts/components.

31. SERVICE PARTS AND COMPONENTS

If inspection determines that replacement parts are required for a service case, the customer may be informed of the applicable parts cost before repair where practicable.

Chargeable items may include:

· mechanical parts;

· electrical components;

· electronic components;

· switches;

· controllers;

· gears;

· bearings;

· motors/components where replacement is required;

· and other necessary replacement parts,

unless specifically covered under a separate manufacturer warranty or otherwise required by law.

32. STANDARD SERVICE-SUPPORT EXCLUSIONS

Unless expressly included by the specific product page or manufacturer warranty, complimentary service support does not itself provide free replacement of:

· batteries;

· chargers;

· accessories;

· consumables;

· normal wear-and-tear items;

· blades;

· bits;

· brushes;

· belts;

· filters;

· seals; and

· similar consumable/wear components.

33. SERVICE TRANSPORTATION AFTER THE INITIAL PERIOD

For a service request first raised after the initial direct claim period, the customer is normally responsible for:

· transportation to BUYBOX’s service location; and

· transportation back to the customer.

This differs from approved Website transit-damage, wrong-item and confirmed initial-defect claims during the initial support period, for which BUYBOX covers reasonable claim-related shipping.

34. SEPARATE MANUFACTURER WARRANTY

Certain products may have a manufacturer warranty that provides different or additional coverage.

Where a product page expressly states a separate manufacturer warranty, the relevant warranty terms may apply.

Such terms do not remove consumer rights available under applicable law.

35. RETURNS ADDRESS

When BUYBOX approves and instructs a return or service shipment, the current applicable return/service location is:

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

This address is the:

· Returns Address;

· Service Centre; and

· applicable operational/warehouse location.

Customers should contact BUYBOX before sending any shipment.

36. REGISTERED OFFICE IS NOT THE RETURNS ADDRESS

BUYBOX’s Registered Office is:

BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Do not send returns or service parcels to the Registered Office unless BUYBOX expressly instructs you to do so.

37. LOST-IN-TRANSIT ORDERS

If tracking indicates that an order has been lost or cannot be traced, BUYBOX will work with the applicable courier/logistics provider to investigate the shipment.

Where the shipment is confirmed lost and the customer has not received the product, BUYBOX will provide an appropriate:

· replacement; or

· refund

depending on the circumstances and customer’s applicable rights.

38. ORDER MARKED DELIVERED BUT NOT RECEIVED

If tracking states Delivered but the customer has not received the parcel, contact BUYBOX promptly.

Provide:

· order number;

· registered mobile number;

· shipping address; and

· relevant tracking details.

BUYBOX may request delivery records or proof of delivery from the courier and investigate the matter before confirming the resolution.

39. RETURN PICKUP

Where reverse pickup is available for an approved claim, BUYBOX may arrange collection through a courier/logistics provider.

Reverse-pickup availability depends on:

· PIN code;

· product size;

· product weight;

· courier availability; and

· serviceability.

Where reverse pickup is unavailable, BUYBOX may provide alternative instructions for an approved return.

40. PACKING AN APPROVED RETURN

Returned products should be packed safely to prevent additional transportation damage.

Where reasonably possible:

· use original packaging;

· secure loose parts;

· include supplied accessories where required;

· protect the machine against impact;

· avoid unsupported movement inside the package; and

· follow BUYBOX’s packing instructions.

If original packaging is unavailable, contact BUYBOX for guidance rather than sending the product in unsafe packaging.

41. INSPECTION OF RETURNED PRODUCTS

BUYBOX may inspect a returned product to:

· verify identity;

· confirm the claimed issue;

· assess transit damage;

· identify misuse or external damage;

· verify contents;

· identify missing accessories; and

· determine the appropriate resolution.

BUYBOX will seek to perform claim assessments fairly and based on relevant evidence.

42. CLAIM VERIFICATION DOES NOT MEAN AUTOMATIC REJECTION

The purpose of verification is to determine the correct resolution, not to create unreasonable obstacles to genuine claims.

BUYBOX may use:

· customer evidence;

· courier records;

· packing records;

· technical diagnosis;

· product inspection;

· serial/model information; and

· other relevant information

to make a fair determination.

43. FALSE OR FRAUDULENT CLAIMS

BUYBOX may reject or investigate claims involving credible evidence of:

· deliberately altered product condition;

· falsified photographs/videos;

· substituted products;

· manipulated serial/model information;

· false delivery statements;

· intentionally incomplete returns; or

· other fraudulent behaviour.

BUYBOX may take appropriate lawful measures where fraud is reasonably established.

This does not affect legitimate claims made in good faith.

44. ORIGINAL SHIPPING CHARGES

Where BUYBOX charges an original shipping fee, its refund treatment will depend on:

· reason for return;

· whether the issue was attributable to BUYBOX/logistics;

· applicable checkout terms; and

· applicable law.

For verified Website claims involving transit damage, wrong product or confirmed initial defect, the customer will not be made to bear reasonable claim-related return/resolution shipping covered under this Policy.

45. PROMOTIONAL FREE SHIPPING

Where the original order qualified for free shipping, that offer relates to the applicable original delivery.

It does not automatically mean that all future service transportation will also be free.

Service transportation after the initial direct-support period remains subject to the applicable Service Support Policy.

46. PARTIAL COD HANDLING

Partial COD orders remain subject to BUYBOX’s applicable Partial COD terms.

Where a refund is approved because of an eligible product/order issue, BUYBOX will explain the applicable refund treatment according to:

· amount actually collected;

· payment method;

· applicable handling charges;

· the reason for refund; and

· applicable law.

Any non-refundable charge must be consistent with the terms clearly disclosed for the transaction and applicable legal requirements.

47. WEBSITE D2C VS OFFLINE B2B

This Return, Refund & Replacement Policy primarily governs qualifying Website D2C orders placed through buyboxtools.com.

Offline B2B transactions may involve separate:

· commercial terms;

· transporter arrangements;

· payment terms;

· quotations;

· bulk-sale conditions; and

· written agreements.

The two transaction types should not be treated as identical.

48. OFFLINE B2B TRANSPORT DAMAGE

Where an offline B2B buyer selects or approves a transporter, the applicable transport arrangement is separate from BUYBOX’s Website D2C transit-damage process.

Once properly packed goods are handed to the buyer-selected or buyer-approved transporter:

· the buyer ordinarily handles the transporter claim;

· transit issues are dealt with under the buyer-approved transport arrangement; and

· BUYBOX may assist with available dispatch documentation or claim information.

BUYBOX suggesting a transporter for convenience does not automatically convert a buyer-approved B2B transport arrangement into the Website D2C shipping model.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

49. MARKETPLACE ORDERS

Products purchased through a third-party marketplace such as Amazon or Flipkart may need to follow:

· that marketplace’s return system;

· its claim process;

· its refund timeline; and

· marketplace-specific logistics rules.

Customers should raise marketplace-order issues through the relevant platform where required.

This Website Policy primarily applies to direct buyboxtools.com transactions.

50. PROOF OF PURCHASE

BUYBOX may request valid proof of purchase for processing a claim or service request.

Acceptable proof may include:

· BUYBOX order number;

· order confirmation;

· invoice;

· payment record; or

· other verifiable transaction information.

51. GST INVOICE

Customers requiring a GST invoice may request assistance by providing:

· BUYBOX order number;

· legal business name;

· GSTIN; and

· billing address.

Contact:

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com

52. REFUND AND PAYMENT DATA

Refund processing may require payment-related information in accordance with BUYBOX’s Privacy Policy.

BUYBOX will never request your:

· OTP;

· UPI PIN;

· ATM PIN;

· card PIN; or

· internet-banking password

to issue a refund.

53. CUSTOMER SUPPORT

For return, refund, replacement or service assistance:

BUYBOX Customer Support

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com
Website: buyboxtools.com

Please include your BUYBOX order number when contacting support.

54. GRIEVANCE ESCALATION

If a customer believes a return/refund/replacement complaint has not been appropriately addressed, the matter may be escalated through BUYBOX’s grievance-redressal process.

Grievance Officer:
[INSERT FULL NAME BEFORE PUBLICATION]

Designation: Grievance Officer – BUYBOX

Email: care@buyboxcorp.com
Phone: +91 8129 730 010

Registered Office:

BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Complaints will be handled within the timelines applicable under Indian law.

55. STATUTORY CONSUMER RIGHTS

This Policy establishes BUYBOX’s operational return, refund, replacement and service procedures.

It does not remove remedies available under applicable Indian consumer law.

Where a provision of this Policy conflicts with a mandatory statutory right, the applicable statutory requirement will prevail to the extent required by law.

56. POLICY CHANGES

BUYBOX may update this Policy to reflect:

· changes in law;

· changes in logistics;

· changes in payment methods;

· changes in product/service operations;

· new systems;

· improved customer-support procedures; or

· changes to business practices.

The latest version will be published on buyboxtools.com with an updated revision date.

Material changes will not be applied retrospectively to remove rights applicable to an existing transaction where the law does not permit such treatment.

57. BUSINESS INFORMATION

Registered Office

BUYBOX Corporation
7th Floor, #769, 714A, Desk No. 15K
Spencer Plaza Phase II, Anna Salai
Chennai, Tamil Nadu – 600002
India

Warehouse / Service Centre / Returns Address

BUYBOX
No. 66/1, Ennore Express Road
Thiruvotriyur
Chennai, Tamil Nadu – 600019
India

Customer Support

WhatsApp / Phone: +91 8129 730 010
Email: care@buyboxcorp.com
Website: buyboxtools.com

SHOPIFY SEO SETTINGS

SEO / Meta Title

Return & Refund Policy | BUYBOX Tools India

Meta Description

Read BUYBOX Tools Return & Refund Policy covering 3-day issue support, transit damage, wrong items, defects, refunds, replacements and service.

Recommended H1

Return, Refund & Replacement Policy – BUYBOX Tools India

Primary SEO Keywords

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Canonical

Retain the existing Shopify policy URL:

/policies/refund-policy

Do not create a duplicate return-policy page unless the existing URL is redirected correctly.

Indexing

Index, Follow

INTERNAL LINKING

Link this policy from:

· Website footer;

· Terms of Service;

· Shipping Policy;

· Warranty / Service Support Policy;

· product pages;

· product policy summary cards;

· cart;

· checkout/legal section;

· order-confirmation email;

· order-tracking page;

· FAQ page; and

· customer-support/claim page.

IMPORTANT IMPLEMENTATION CHECKLIST

Before publishing:

1. Remove every remaining 24-hour return/claim requirement that conflicts with the new initial-support rule.

2. Remove the existing broad “strict no-refund policy” wording.

3. Use “within 3 days of delivery” consistently for eligible initial Website issues.

4. Show customer choice of refund or replacement after verification of transit damage, wrong product or confirmed initial defect.

5. Remove the rule saying the customer pays two-way shipping for all approved returns/replacements.

6. State that BUYBOX covers reasonable claim-related shipping for approved initial Website claims caused by transit damage, wrong product or confirmed initial defect.

7. Clearly separate that from customer-paid both-way service transportation after the initial support period.

8. Replace “6-Month FREE Service Warranty on main motor/components” with “six months complimentary service labour” unless a separate manufacturer warranty applies.

9. Clarify that replacement spares/components are chargeable after diagnosis.

10. Keep batteries, chargers, accessories, consumables and normal wear items excluded unless specifically covered.

11. Remove any “no unboxing video, no claim” wording; retain the video as preferred/primary evidence.

12. Keep D2C Website claims separate from offline B2B buyer-approved transport claims.

13. Keep Spencer Plaza as Registered Office only.

14. Keep Thiruvotriyur as Warehouse / Service Centre / Returns Address.

15. Ensure MerchantReturnPolicy structured data and Google Merchant Center return settings match this published policy.

16. Insert the appointed Grievance Officer’s full name before publication.

17. Obtain final review from a qualified Indian legal professional.